Johnson was formerly the company’s Vice President of Brand and Customer Experience, and on the Board of Directors.
Whitney Haslam-Johnson has been named as the new Chief Experience Officer at Pilot Flying J. She was previously the company’s Vice President of Brand and Customer Experience, and a member of the company’s Board of Directors.
Johnson’s foremost attention, in her new role would be to create positive and memorable moments, while at the same time, elevate the overall team member and guest experiences. With particular emphasis on real-time, one-to-one communication—listening to guests’ comments and concerns through all channels and then executing immediate action to tackle their needs, she will lead Pilot Flying J’s marketing innovation and enhancements. Johnson will play a key leadership role in the modernization of existing travel centers that includes new food options, improved retail offerings, upgraded restrooms and more efficient parking solutions for professional drivers.
Johnson will continue supervising a portfolio of responsibilities from her previous position, including advertising, media, public relations, rebranding and remodeling of all Pilot and Flying J locations, in addition to her Chief Experience Officer role.
Johnson said, “It is truly exciting when your passions and professional responsibilities align. I love listening to our team members and guests, learning from them and helping to improve their overall experience. They are the heart and soul of what we do every day at Pilot Flying J.”
“Making Pilot Flying J a great place to work and shop is something we talk about constantly, and Whitney has the passion and drive to do both. It’s that best-in-class experience that will help Pilot Flying J remain the leading travel center brand in North America,” said Ken Parent, President of Pilot Flying J. Source: FMN PWKD19052017
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