UK: Fuel Dispensers Checked at 70 Tesco Sites
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Thursday, 12 March 2009 |
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Fuel pumps at more than 70 Tesco service stations in the UK had to be
checked after thousands of people were overcharged at one petrol garage.
Motorists who filled up at the Ystrad Mynach store in Caerphilly, Wales over a nine month period received less fuel than they paid for. The average overcharge amounted to £2 to £3 over nine months because of a software error at three pumps. Customers have been offered a refund or can opt for the money to go to charity.
A Tesco spokesman said the error was spotted during a routine test at the Ystrad Mynach garage last autumn. The fault meant less fuel was dispensed than was paid for by customers who used the affected pumps from 26 October, 2007 to 7 July last year. It meant the supermarket had to undertake the "lengthy process" of checking pumps at a further 72 of its service station which use the same software.
After no other faults were found, the company was able to trace customers who used the Ystrad Mynach branch using their Tesco Clubcards and credit cards. The Tesco spokesman said many customers had "reacted positively" to the letters as they were only owed small amounts of money. He added, however, that some local businesses, who used the petrol station regularly, may be owed "a couple of hundred pounds".
PetrolWorld 110309
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