UAE: ENOC Ends Self Service Trial
|
|
|
|
Monday, 01 December 2008 |
|
Emirates National Oil Company (Enoc) said yesterday that its
self-service experiment at 10 petrol stations would not be continued
and all its stations would revert to full service.
The company said the three-month pilot scheme showed that self-service was not widely accepted by customers and would not be successful. Some Dubai residents criticised the system introduced by Enoc and said they would prefer self-service stations if the system were well organised.
The critics said the Enoc procedure was too complicated. Motorists were required to pay a cashier for what they expected to pump before filling their tanks. If they did not pump the correct amount they had to return to the cashier for change or to pay the extra.
Saeed Abdullah Khoory, Enoc Group chief executive, said in a written statement that the experiment provided the company with data that would help if it decides to introduce self-service in the future.
“In general, the multinational and cosmopolitan UAE community understands self-service fuel retailing as it is common in many countries abroad,” Mr Khoory said. “Enoc will continue to look for ways to win wider acceptance for self-service retailing, and all customer feedback we have gathered in this project will be evaluated and considered in all our future activities.”
In Abu Dhabi, Adnoc launched a self-service pilot programme at 15 stations in March. Unlike Enoc’s scheme, Adnoc customers have the option of using self-service or full-service pumps. However, most of the time motorists pulling up at a pump labelled self-service can still have their tanks filled by an attendant.
PetrolWorld 011208
|
