UAE: ENOC Continues to Evaluate Self Service
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Thursday, 07 January 2010 |
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Following a series of extensive studies and a pilot project conducted
in August, 2008, Emirates National Oil Company (ENOC) is evaluating the
possible introduction of a modern self-serve concept, as an option for
motorists buying fuel across its network of service stations in Dubai
and the Northern Emirates.
ENOC has been evaluating customer feedback during the past year, and
the responses have helped the company add customer-friendly technical
and operational aspects to the new concept. ENOC has also been looking
into several ways to improve the self-serve concept and make it more
convenient to customers.
The company recently invested AED50 million to modernise and automate
all its service stations, and enhance customer service, operational
efficiency and environmental performance. Services at the
revamped stations will be managed from a remote facility, saving time
and introducing new ‘interactive’ features for customers at the fuel
pump. The new systems will be operational in early 2010.
The new advanced technologies further support the self-serve concept,
help accommodate changing trends in the way fuel is dispensed, and
provide more convenience to customers when paying for their fuel using
the self-serve. The self-serve option is widely common in countries
abroad, and is encouraged to bring about time and cost efficiencies,
and also reduce the waiting time at the service stations.
PetrolWorld 301209 Source: Business Intelligence ME
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